MiroLens Refund Policy

MiroLens subscriptions are billed in advance for the selected billing interval (weekly, monthly, biannual, or yearly). Payment is due before the subscription period begins.

Because access to the service starts immediately upon activation, subscription fees are generally non-refundable once the billing period has commenced.

You may request a full refund within 7 days of your subscription being activated if you have not made meaningful use of the service during that period. A meaningful use is defined as creating a widget, collecting leads or conversations, or integrating the embed code on a live website.

If you were charged in error — for example due to a technical fault on our end, a duplicate charge, or an incorrect amount — we will issue a full refund promptly upon verification.

If MiroLens experiences a significant service outage (cumulative downtime exceeding 24 hours in a billing period due to issues attributable to RiseForge) you may request a prorated credit for the affected period.

Partial billing periods are not refunded when you cancel a subscription mid-cycle. Your access continues until the end of the paid period.

Upgrades between packages are prorated going forward; any unused value from the previous plan is not refunded.

Coupon discounts, promotional credits, and complimentary periods have no cash value and are not refundable.

To request a refund, email [email protected] with the subject line 'Refund Request — [your workspace name]'. Include your registered email address, the subscription ID or invoice reference (visible in your billing dashboard under /billing), and a brief explanation of the reason.

We aim to respond to refund requests within 3 business days. Approved refunds are processed via the original payment method and may take 5–10 business days to appear depending on your bank or card issuer.

If you believe a charge is incorrect, please contact us before initiating a chargeback or dispute with your payment provider. We can usually resolve billing discrepancies faster through direct communication.

Chargebacks filed without prior contact may result in suspension of the associated workspace while the dispute is under review.

RiseForge may update this refund policy as the service evolves. Material changes will be communicated through the dashboard or by email to the workspace owner. The current version is always available at this page.